Nova Academy by Capsulecom
Complaints
& suggestions.
Procedure aligned with 2026 Terms & Conditions (article 13) and the quality framework.
Purpose
Any stakeholder (client, beneficiary, learner, contracting authority, funder) who identifies a malfunction or non-compliance during a Nova Academy service may submit an official written complaint.
How to contact us
- Email: contact@capsulecom-nova.fr
- Post: NOVA ACADEMY, 250 rue Maryam Mirzakhani, Immeuble Terra, 34000 Montpellier, France
Processing procedure (Terms art. 13)
- Registration: each complaint is logged and reviewed transparently.
- Written response: reply detailing measures adopted by management.
- Timeline: response provided within a maximum of 15 calendar days.
- Continuous improvement: corrective actions integrated into the organisation's quality approach.
Reference documents
The full procedure is set out in the 2026 Terms & Conditions (article 13). If unresolved, parties may seek an amicable agreement, then refer the matter to the competent courts of Montpellier (Terms art. 18).